FAQs

Please refer to our locations page for location information.

For in‐store purchases, we accept cash, check, Haynes gift cards, credit cards (VISA, MasterCard, and Discover) as well as the Haynes credit card by Synchrony.

For online purchases, we accept VISA, MasterCard, and Discover credit cards as well as the Haynes credit card by Synchrony and Haynes gift cards.

Although we do not offer layaway, we have a variety of financing options available for our customers. View options available to you on our Special Financing page or visit a store where an in-store associate will be happy to speak with you about a financing program that meets your needs.

Customers can apply for credit right here online! Visit our Special Financing page to view your options or you can apply at any one of our stores. Just ask any of our sales associates or at the Guest Services office.

Yes you can! Here’s how:

  • Log in to your account. Make sure you log in with the same email address on your order.
  • Once you are logged in, go to your account page.
  • Click on My Orders.
  • Click on the order that you would like to view.
  • If a balance is due, press Click Here To Make A Payment.
    • Make sure to enter your current billing address information when processing your payment.
    • All in-store updates to an order will take 15 minutes to reflect on our website.
    • Friendly reminder: If you are making a payment for more than $2,000, please remember to call your bank before attempting to make the payment. Most Banks have Identity Theft protection on higher amounts.

Don't worry, we're here to help! Please contact your billing provider from this list:

For faster service, please have your account number ready!

Please email us at webmaster@haynesfurniture.com or text us at 1-540-384-5041 with details outlining the problem. Thank you!

We showcase a large majority of our furniture on our website; however, not all of the products available at our stores appear online. For example, many items can be special ordered in a variety of fabrics and colors to fit your desired taste.

In fact, if you have a specific look you are interested in but do not see it online or in our stores, you can work with one of our design consultants to custom order your very own piece! Please contact us for more information about a specific item.

At Haynes, we take our furniture quality seriously. We carefully inspect our merchandise for manufacturing defects before Deluxe White Glove Delivery release, and we make every effort to ensure deliveries take place without damage. In those instances where defects or damages do occur, please refer to our return policy for next steps.

Please contact our Guest Services Office at the location where you made the purchase for assistance. View our locations page for location contact information.

Orders that are cancelled or rescheduled within one day of the scheduled pick-up or delivery date shall be subject to a restocking fee of 15% of the purchase price. All eligible cancellations will be entitled to a full refund.

Refunds, where applicable, are processed in accordance with the following:

  • Cash – Refunded by check from our corporate office and sent to the customer’s address on file, no later than 5 business days after merchandise return
  • Check – Refunded by our corporate office and sent to the customer’s address of record 14 business days after the original sale
  • Debit/Credit Cards – Refunded by the store no later than 5 business days after merchandise return
  • In-House Financing – Credited by our corporate office within 3 business days after merchandise return

Please contact us with any questions or concerns.

Text us at 1-540-384-5041
Call us at 1-800-768-0348

You can text us at 1-540-384-5041, or call us at 1-800-768-0348 for up-to-date information regarding item details and availability.

In order to pick up your furniture, the customer buying the furniture must be present and show their driver's license and the credit card used for the purchase. Click here for complete details on Free Store Pick-Up.

You reset your passoword from our Forgot Password page or you can change your password from Your Account.

For online purchases, we accept VISA, MasterCard, and Discover credit cards as well as the Haynes credit card by Synchrony and Haynes gift cards.

Although we do not offer layaway, we have a variety of financing options available for our customers. View options available to you on our Special Financing page or visit a store where an in-store associate will be happy to speak with you about a financing program that meets your needs.

Customers can apply for credit right here online! Visit our Special Financing page to view your options or you can apply at any one of our stores. Just ask any of our sales associates or at the Guest Services office.

At Haynes, we work with some of the most renowned and stylish furniture makers in the world. If you would like to create a unique piece of furniture to call your own, our sales specialist can assist you in your design journey.

Please be aware that some special orders may take 3-4 months or longer from start to finish. To inquire about the products available for special order, please to contact our Customer Care Center or contact your store.

In order to pick up your furniture, the customer buying the furniture must be present and show their driver's license and the credit card used for the purchase. Click here for complete details on Free Store Pick-Up.

If you purchase online, the customer buying the furniture must be present and show their driver's license and the credit card used for the purchase.

If you purchase in store, you may make arrangements for someone else to pick up your order in advance with your sales associate or through our Guest Services Office.

Pick-up hours vary by location. Please select your location from the list below to view pick-up hours at that location:

Local delivery is delivery within a 100 mile radius from a store or warehouse.

We offer two local delivery options:

  1. DELUXE WHITE GLOVE DELIVERY:
    • 4-point inspection done
    • In room set up and assembly
    • Full-service delivery with booties & wipe down
    • Removal of any boxes & trash
  2. SWIFT & SIMPLE DELIVERY:
    • Delivered in box to room of choice
    • No set up or assembly
    • No removal of boxes & trash

Yes! As long as the person you have left responsible to accept is at least 18 year or older and will sign for your delivery.

Drop-offs are not allowed. Someone at least 18 years or older must be present for the delivery.

You can call or text the store where you made your purchase or you can contact our Customer Care Department by calling us at 1-800-768-0348 or texting us at 1-540-384-5041.

Restock fees apply for refused merchandise due to a no fit. We recommend you measure your doorways and areas of where you want your furniture to go. Please visit our Measurement & Fit Guide for more information.

No, deliveries are scheduled by zip code. Unfortunately, we are unable to offer selected time frames.

You will be notified at least three days before delivery (if possible) to remind you of the delivery date! Please select a delivery date that will allow you to be home all day to receive your order.

Customers are not obligated to use the delivery services provided by our company and may secure delivery via another company (note: deliveries made by such other companies will be treated as a customer pick-up).

Our Delivery Teams are not equipped to remove existing furniture from your home. We will, however, remove existing mattresses and box springs that are free from hazardous stains/soils. See store for details.

For the safety of your home and our Delivery Teams, we do not hoist any furniture.

Yes! We assemble almost everything we deliver when you select Deluxe White Glove Delivery. If you select Swift & Simple Delivery or Free Store Pick-Up, assembly of items is not included. See store for more details.

Tracking for your delivery becomes available on the day of your scheduled delivery. Visit the Track Today’s Delivery page to type in your account phone number or order number to track your delivery.

Your Delivery Team will contact Delivery Care to work with you for a resolution to rectify your areas of concern.

Please contact us for further questions or concerns.

Local delivery is delivery outside a 100 mile radius from a store or warehouse.

Delivery fees begin at $499 and vary based on zip code and the size of your order. Additional charges may apply for deliveries outside of regions where stores or products are located and for deliveries to Alaska.

Items will ship when entire order is available. Currently there is no partial delivery option available.

Delivery Tracking is available once carrier schedules pick-up. Tracking information will be emailed or texted to you.

Please view our Protection Plan page for information on our protection plans.

We offer a ProtectAll 5-Year Protection Plan for most of the merchandise we sell. Please visit our Protection Plan page for more information.

To contact our Customer Care Center, text us at 1-540-384-5041 or call us at 1-800-768-0348.

Our Customer Care Center hours are 10am – 6pm EST, 7 days a week.
You may leave a text or voice message outside these hours and one of our team members will get back to you as soon as possible

Due to increased demand, we’re experiencing longer than normal wait times. Please be patient with us. We are here to help you!